How we use cookies and similar technologies on our website and platform.
Last Updated: February 2026
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to website owners.
Cookies typically contain:
Important Note: VitaPing's emergency identity platform does not use cookies for tracking emergency activations or monitoring user behaviour. This Cookie Policy applies only to our public website and administrative interfaces.
We use cookies and similar technologies for several purposes:
These cookies are essential for the website to function and cannot be disabled in our systems. They are usually only set in response to actions you take, such as logging in or filling in forms.
Legal Basis: Legitimate interest (website functionality)
Can be disabled: No (website will not function properly)
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They help us improve our website's performance and user experience.
Legal Basis: Consent
Can be disabled: Yes
These cookies enable enhanced functionality and personalisation, such as remembering your preferences and settings. They may be set by us or by third-party providers whose services we use.
Legal Basis: Consent
Can be disabled: Yes
Session Cookies: Temporary cookies that expire when you close your browser.
Persistent Cookies: Cookies that remain on your device for a set period or until manually deleted.
| Cookie Name | Purpose | Duration |
|---|---|---|
| session_id | Maintains user session and authentication state | Session |
| csrf_token | Security measure to prevent cross-site request forgery attacks | Session |
| cookie_consent | Stores your cookie consent preferences | 12 months |
| platform_auth | Authenticates access to platform administrative interfaces | 24 hours |
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics: Distinguishes unique users | 2 years |
| _gid | Google Analytics: Distinguishes users | 24 hours |
| _gat | Google Analytics: Throttles request rate | 1 minute |
| analytics_session | Tracks pages visited during session for internal analytics | Session |
| Cookie Name | Purpose | Duration |
|---|---|---|
| language_pref | Remembers your language preference | 12 months |
| region | Stores your geographic region for content customisation | 12 months |
| accessibility | Maintains accessibility settings and preferences | 12 months |
We use carefully selected third-party services that may set their own cookies. These services help us operate and improve our website.
Purpose: Website analytics and performance measurement
Provider: Google LLC
Data collected: Anonymised usage statistics, page views, session duration
Privacy policy: Google Privacy Policy
Opt-out: Google Analytics Opt-out Browser Add-on
Purpose: Fast, reliable delivery of website content
Providers: Cloudflare, AWS CloudFront
Data collected: Technical information for content delivery and security
Purpose: Protection against malicious activity and DDoS attacks
Providers: Cloudflare
Data collected: IP address, browser information for security analysis
Third-Party Control: We do not control third-party cookies. Please review the privacy policies of these providers to understand their data practices.
When you first visit our website, you will see a cookie consent banner. You can choose to:
You can change your cookie preferences at any time by clicking the "Cookie Settings" link in the website footer.
Most web browsers allow you to control cookies through their settings. You can:
How to manage cookies in major browsers:
If you disable cookies, please note that:
Essential cookies cannot be disabled without severely impacting website functionality.
Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no universal standard for how websites should respond to DNT signals. We honour DNT signals by not setting non-essential cookies when DNT is enabled.
We may use web beacons (also known as pixel tags or clear GIFs) in emails and on our website to:
We may use HTML5 local storage and other browser storage mechanisms to:
You can clear local storage through your browser settings.
Like most websites, we automatically collect certain information in server log files, including:
This information is used for system administration, security, and analytics purposes.
We may update this Cookie Policy from time to time to reflect:
When we make material changes:
We encourage you to review this policy periodically to stay informed about our use of cookies.
If you have questions about our use of cookies or this Cookie Policy:
Email: privacy@vitaping.ae
Subject line: Cookie Policy Question
Data Protection Officer: dpo@vitaping.ae
You can also exercise your rights under data protection law by contacting us using the details above. For more information about how we process personal data, please see our Privacy Policy.
Related Documents:
Privacy Policy • Terms of Use • Data Processing Addendum • AI Governance Statement